Effective conflict resolution strategies to use in a classroom.

conflict, resolution, strategies, training, schools

If you work within a school setting you are bound to come across some forms of conflict. It is inevitable and can be difficult to deal with at times. The key with any conflict is to not allow it to spiral out of control which can happen very quickly if not dealt with effectively.

There are some simple strategies however that you can use within the classroom to help quickly resolve any conflict.

Take the time – sometimes jumping straight into a situation is not always the best option. Very often children can resolve conflict themselves and it is also important that they learn this key skill. Advice with more minor conflicts is to keep an eye on the situation and take the time to see if they can resolve it themselves. If it then begins to escalate you can step in and mediate.

Find the root cause – Often a conflict looks like one thing on the surface but is actually something else beneath. What looks like a squabble over a book or a pen at the time of conflict could actually be something deeper rooted between the children involved. If you have taken the time to see whether the situation will resolve itself and there is still conflict there are a few more things you can do to move forward in a positive way.

Ask questions – Many conflicts start because of misunderstandings and miscommunication.  Ask the children open questions to try to understand the root of the problem. What ? Why? How? Once you understand more about the situation you could try the below exercise to gain a positive resolution.

Role Play – Learning empathy is very powerful and can really help resolve many conflicts. Using role play to act out situations within the classroom can teach children to look at the situation from another’s point of view.

Simple strategies to adopt and use within your classrooms. Conflict situations have always been prevalent within schools and always will be however the way we respond and manage this can have a huge impact on these situations. If you or your staff require further support of training we have a brand new Positive Conflict Resolution Management training. Give us a call 02476 714873 or email us enquiries@themidlandstrainingcompany.co.uk




Positive handling training in schools

positive, conflict, management, training, education, schools

“All members of school staff have a legal power to use reasonable force” DfE 2013

According to the Department for Education reasonable force can be used to prevent pupils from hurting themselves or others, from damaging property, or from causing disorder.

Within  a school, force is used for two main purposes – to control pupils or to restrain them.

At Midlands Training Company we spent many hours per week within school settings delivering training for everything from first aid, to nutrition and allergies to autism awareness so we understand the various situations teachers and staff have to deal with on occasion. With this in mind (and following feedback from our many school partners) we are working with some highly respected trainers in this field to design a brand new Positive Conflict Management Course.

There may be times, within your setting, that you find yourself having to deal with some element of conflict but are perhaps unsure of the best practice. There are many different ways of course to deal with conflict.

Safe methods such as de-escalation, conflict management, positive behavioural support, disengagement and restraint training, safe holding, therapeutic holding or positive manual handling are all good practice in these situations although you may not feel comfortable with all of those techniques.

Each technique would be suitable for the individual situation and the new course has been designed with this in mind. To be able to train individuals to not only have the understanding of different methods for different situations but also to give individuals the support and confidence to act safely and in the best interest of everyone involved in that particular situation.

We understand that sometimes difficult events do arise and that there are simple but effective practices that can simply and safely diffuse and resolve what could be a difficult situation.

The new one day course will cover:

  • Safeguarding & child protection (body movement and touch)
  • Crisis intervention
  • Types of communication
  • Fear and anxiety
  • Risk assessment
  • Decision making
  • Appropriate intervention and De-escalation
  • Post crisis debriefing

The purpose of the course is to empower staff to feel confident to make the right decisions safely and swiftly should they need to.

If you are unsure about the DFE’s guidelines, about the different techniques you could use or just about the course in general just contact us now on email (enquiries@themidlandstrainingcompany.co.uk)  or by calling 02476 714873

Creating a stimulating ‘learning environment’

We all know that the type of environment you work in can have a positive or negative, or even neutral, impact on an individual. You wouldn’t expect an employee to inspired in a dark, cramped workspace so why should we expect a child to fly in the wrong environment.

The environment within a setting is hugely important and cannot be underestimated.

When children feel safe and secure within their daily environment they are happy to then explore and find out about their surroundings and investigate further the things they can see, touch, manoeuvre or manipulate.

EYFS environments are categorised into three different spaces.

  • Emotional Environment
  • Outdoor Environment
  • Indoor Environment

The emotional environment boils down to the way the space feels. It’s ‘ambience and atmosphere’ Both things are incredibly important to get right and it has to work for the children, the staff and the parents. If the parents feel they are leaving their children in a safe, happy, enabling environment this is very important. If staff feel happy they are better placed to deliver care and, most importantly, if the child feel happy, safe and secure they are in a place to express their feelings and emotions and communicate any concerns or feelings knowing they will be heard and responded to.

You can create an emotional environment in many ways.

  • Using eye contact, smiles and friendly language when children arrive to spend time there puts them at ease.
  • Understanding the varying needs of some children and knowing that some may need additional support will put both the child AND the parent at ease.
  • Have a clear behaviour policy. Children like boundaries and rules to understand what is acceptable.
  • Ensure the child has a file with all their details that THEY have filled in so that any staff crossover or cover has access and can quickly get to know the child. If you know that child likes a comforter when they’re upset you are quickly and easily able to calm and settle  them.

Outdoor Environment

Children love to be outdoors and they learn differently again in this space. It gives them space to move with less restrictions than indoor play, it stimulates different senses and is really good for the children. Ideally children should be able to go outdoors in all weathers so having a covered space is helpful.

In the outdoors, children’s use of language is FIVE TIMES greater than indoors!

Ensure they have spaces to play safely, that they can be active, investigate, explore and take calculated risks.

Indoor Environment

The indoor environment is so important as it is where children tend to spend more of their day. Spaces need to feel bright, airy and stimulating without being overwhelming to children. You might want to use displays to promote the childrens work and give them the feeling of pride to see their pieces on show. It will need careful planning as as childrens interests and needs WILL change and the space should adapt and reflect that. Let the children dictate what they enjoy and use the space to accommodate those ideas and needs. Keep the space moveable, bright and safe with high quality resources which reflect the room and the age group within.

We run many EYFS courses including our EYFS The Environment course which is just £25 and we’ve had some wonderful feedback. For more info take a look here or call us 02476 714873



Seizures in infants and young children – What you need to know.

Witnessing an individual have a seizure can be very hard, especially when that individual is a child.

There are different types of seizures to be aware of when it comes to young children but the most common is known as a ‘Febrile Seizure’ which is the one we’re going to talk about in this article.

A febrile seizure is caused by a high temperature. If this happens to a young child in your care you must ALWAYS seek professional, medical advice however there are certain steps you can take in the very first instance that can make a big difference in the short term.

A febrile seizure usually lasts for less than five minutes. Your child will:

  • become stiff and their arms and legs may begin to twitch
  • lose consciousness and may wet or soil themselves

They may also vomit and foam at the mouth, and their eyes may roll back. (NHS UK guidelines)

You should put your child into the recovery position and remain with them at all times during a seizure. Try and remain calm and monitor how long the seizure lasts as this is very important.

You must call 999 or attend a nearby hospital if any of the below is occurring

  • Your child is having a fit for the first time
  • the seizure lasts longer than five minutes and shows no signs of stopping
  • you suspect the seizure is being caused by another serious illness – for example, meningitis
  • your child is having breathing difficulties

The above information follows the NHS guidelines.

If you require any further information about First Aid courses for young children please give us a call on 02476 714873 or email us enquiries@themidlandstrainingcompany.co.uk


WIN! Two FREE spaces on a paediatric first aid course

We’ve once again joined forces with the mighty Coventry Blaze to offer a unique giveaway. Back in December Blaze players Jordan Pietrus, Brett Robinson, Ryan Dingle, coach Danny Stewart and their family members all attended a paediatric first aid which was provided by ourselves.

We had an amazing response over social media and all those who attended the course said how grateful they were to have been given the chance to learn such important skills. With this in mind we wanted to work with the Blaze once again however this time we are giving away two FREE spaces on one of their courses and it will be open to everyone to apply.

You can enter the competition to win the spaces online by filling in your details here https://www.themidlandstrainingcompany.co.uk/news/ OR by visiting the our stand at the game versus the Flyers on the 14th January. The winner will be drawn out at the game on the 14th.

Sally Mahers, Blaze commercial manager said ‘Learning first aid skills is an incredible experience and can literally save lives and we are hugely grateful to The Midlands Training company for working with us and putting this great competition together. We hope lots of people take the time to enter and that the competition will help to drive home the message about the importance of being first aid trained.’

Paul Ingram, Director of ’The Midlands Training Company UK Ltd. (MTC)  said ‘’The Midlands Training Company UK Ltd had a great time working with the Blaze late last year and were overwhelmed with the response we received. We believe that First aid awareness training is really a life skill that everyone should have and the doing the session with the players was a great success and we feel they really benefited from the training. We are always keen to work with the community and offering free spaces on our next course seemed a natural progression. We are looking forward to working with the Blaze on Sunday and hope to continue to do more with them in 2018.

Deadline for entry will be the end of the third period on the 14th January but you can enter online right now!

To find out more about MTC visit www.themidlandstrainingcompany.co.uk or call them on 02476 714873. You can also follow them on twitter @midtraincompany

3 reasons why learning First Aid skills should be your New Year Resolution

It’s approaching the time when we might sit down and write our list of New Year resolutions. Often they focus on getting fitter or healthier or perhaps spending more time with family.

What if your new resolution was something equally important? A resolution to take the time learn First Aid skills.

There are a hundred reasons to learn first aid skills but we wanted to encourage as many people as possible to learn these amazing skills in 2018 and so, in the office, we came up with 3 big reasons why it should be your resolution.

Let’s start with the obvious reason..

You could save a life – That’s a pretty big thing to say isn’t it? Life is so precious but also precarious. You never know when a situation might occur. When you hear someone shout ‘Does anyone know first aid?’ And you will be able to answer that call. Having that knowledge gives you such enormous peace of mind that, should you ever (and hopefully not) need to deploy those skills, you could. It could literally be the difference, at that moment, between life and death. Statistics says that people who receive first aid before emergency services arrive have a better survival rate. In fact in increases from 6% survival to a whopping 74%!

Job Opportunities – Having first aid skills under your belt is a great thing to have on your CV. Many organisations require first aiders amongst their staff and a person who is already trained is a really attractive thing for a potential future employer. Especially if they can see you have taken the decision to look at your own personal development and arranged training off your own back. That shows initiative and accountability. All great traits for an employee.

Confidence – Any kind of training which develops your personal skills is always good for your confidence. Knowledge is a powerful thing and it can really boost your confidence in situations.

So, there you have it. Three reasons why learning first aid should be your new resolution. We have a wealth of courses available and can come to you or we have a dedicated training centre.

For more info why not email us on enquiries@themidlandstrainingcompany.co.uk or call 02476 714873

How many first aiders do I need in my workplace?

A question we’re often asked is ‘How many first aider do I need in my workplace?’

Obviously it is a very important thing to get right and, though the hope is that first aiders are never required, it is essential that you have the right amount trained correctly to take action if anything did occur.

The law surrounding first aid requirements can be a bit vague stating that ’employers must make sure there are adequate and appropriate first aid equipment, facilities, and number of qualified first aiders in the workplace.’

Knowing what qualifies as ‘adequate and appropriate’ is where can be a little vague to know whether you are legally compliant with your first aid policy.

So, how many first aiders do I need in my workplace?

There is no right or wrong answer to the number of first aiders that you need at work in terms of the law.

The HSE recommends that if you work in a company with 5 -50 workers, there should be at least one person trained in first aid with another first-aider should be in place for every 50 workers after that.

On our website you will find our handy calculator which will help you to quickly and easily establish the answer to this question and give you peace of mind that, not only are your employees safe, but also that your company is legally compliant.

Our easy to use First Aid Requirements Calculator has 3 simple steps that should only take a few minutes to complete. It will then use the latest HSE guidance to provide you with a full breakdown of how many first aiders you need and what type of training they require.

Just click HERE and it will take you through the simple procedure.

If you have any questions about first aid requirements or courses feel free to call our friendly and helpful staff on 02476 714873 or email enquiries@themidlandstrainingcompany.co.uk

When the Coventry Blaze came to train!

Earlier this week some of the Coventry Blaze players and wives came to join our paediatric first aid training session.

Head Coach Danny Stewart, Captain Jordan Pietrus and players Brett Robinson and Ryan Dingle were joined by their wives and partners to learn some very important, life saving, skills.

Everyone attending the course have very young children and all felt it was very important for them to really know and understand what they would need to do if there was ever an emergency.

The attendees covered things from CPR, choking and assessing the situation so they can take action. Whilst nobody hopes they will ever need to put any of the skills learnt into practice they all said there is an element of reassurance that they would now know what to do in an emergency situation.

The team were model pupils and all passed with flying colours! If you are a parent who thinks they would benefit from the skills learnt on one of our paediatric first aid courses we do have a number of dates available to book onto. 


10%Blaze discount offer

Until the 31st March 2018, MTC are offering Blaze supporters and partners a special 10% discount on all courses!

Please drop us an email on enquires@themidlandstrainingcompany.co.uk or call us on 02476 714873 and our team would be more than happy to help.

MTC team up with the Coventry Blaze to offer paediatric first aid training to players

Coventry Blaze players and coach are going back to the classroom next week to learn a valuable skill. The players, alongside their wives, will be taking part in a paediatric first aid session which is being provided by Blaze partner MTC.

Jordan Pietrus, Brett Robinson, Ryan Dingle and Danny Stewart will all be taking part in the session where they will learn invaluable, life saving skills. These players all have very young children and the knowledge of what to do in an emergency can actually save lives.

The course will cover all manner of situations including choking, blood loss, convulsions and more. In an emergency situation it can take 8 minutes for an ambulance to arrive so having these essential skills really could save a life.

Captain Jordan Pietrus said ‘As a father of a little girl I think it suddenly becomes so much more important to have a basic understanding of these life saving skills. When you become a parent and you are responsible for this tiny person who relies on you, you just want to do everything in your power to keep them safe. I hope there would never be a circumstance when I would need to put any of our learning into practice, however having the opportunity to learn these skills will give me additional peace of mind that I would know what to do should the worst ever happen. We’re all really looking forward to the course’

MTC Director, Paul Ingram, said ‘’The Midlands Training Company UK Ltd. are proud to be working with Coventry Blaze, showcasing one of  our most popular courses.  It demonstrates the importance of first aid awareness for everyone and teaches invaluable lifesaving skills.   We have been working with the local community and the course has been delivered to primary school children, support staff as well as parents and carers of children at local day nurseries in Coventry and across the midlands”

The course will take place on the 5th December 2017

If you would like to undertake first aid training, MTC offer a variety of courses and you can find our more here https://www.themidlandstrainingcompany.co.uk/e-learning-courses/ MTC are offering all blaze fans an exclusive offer of 10% discount off for all courses online and classroom based.

Just email enquiries@themidlandstrainingcompany.co.uk or call 02476714873and quote code Blaze10%. Offer runs until 31st January 2018

The importance of equality and diversity practice in the care industry

equality, human rights, diversity, training, care

If you work within the care industry you will no of the importance of this particular subject.

Equality and diversity are essential components of health and social care. Having quality and established equality and diversity practices help to ensure that the services provided are fair and accessible to all.

So, what is the definition of equality and diversity and where do they fit within your business practices?

Equality means ensuring that all those within your setting have equal opportunities, regardless of abilty, background or lifestyle.

Diversity means appreciating the differences between people and treating people’s values, beliefs, cultures and lifestyles with respect.

If you work within the health or social care sector you will be aware of four key laws to follow. These are;

  • The Equality Act 2010 – The Equality Act 2010 brings together a number of existing laws into one place so that it is easier to use. It sets out the personal characteristics that are protected by the law and the behaviour that is unlawful. These are age, disability, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, gender reassignment and sexual orientation.
  • The Human Rights Act 1998 – this legislation outlines the basic human rights and principles of equality. The ‘FREDA’ acronym helps you to remember what is covered by the Act: Fairness, Respect, Equality, Dignity and Autonomy.
  • The Mental Capacity Act 2005 – The Mental Capacity Act (MCA) is designed to protect and empower individuals who may lack the mental capacity to make their own decisions about their care and treatment. It is a law that applies to individuals aged 16 and over.
  • The Care Act 2014 – The Care Act 2014 came into effect from April 2015 and replaced most previous law regarding carers and people being cared for. this legislation provides six key principles which should underpin all work with vulnerable adults. This includes ensuring that adults receive support that’s personal to them, chosen by them and has their consent.

The importance of getting all of the above right can never be underestimated. It is key to remember, within care, that patients/service users are individuals and should always be treated as such. This is particularly important for any adults in need who, for a variety of reasons such as disability, illness or age, are not subsequently to take sufficient care of themselves or keep themselves from harm.

The main focus for promoting equality and diversity in the workplace is to prevent any kind of discrimination so being very aware of everything within your setting is key. Having stringest staff policies, up-to-date training and extremely regular checks will make the difference. Remember each patient or service user is an individual so when a new member arrives what may have been suitable in the past may NOT now be suitable for that person whether it is accessibility within the setting for example.

MTC offer elearning courses for Equality, diversity & human rights training for just £9.99 as well as number of other great elearning courses you can access for your staff simply and quickly.